Wild Company, The
Untold Story of Banana Republic
Published by Simon
& Shuster (2012)
I’m a
sucker for rags to riches stories, and Wild
Company, The Untold Story of Banana Republic, is as rags to riches as they
get, with plenty of laughs, life lessons and anecdotes thrown in for good
measure.
This is
the story of a young couple, Mel and Patricia Ziegler, who almost by accident
created one of the world’s most iconic fashion and lifestyle brands (Banana Republic). They did so by breaking most of the rules of business and with sheer talents, instincts and chutzpah.
In the
late 1970s, Mel was a writer, Patricia an artist/illustrator, both working at
the San Francisco Chronicle. Feeling
unfulfilled, they quit their day jobs to try their hand at freelancing. One
day, Mel took an assignment in Australia and returned from that trip sporting a
British Burma jacket. Mel and Patricia both loved the jacket, as did many
strangers who approached them wanting to know where they could buy one.
This was a
light bulb moment, and the couple figured there was a market for British Burma
jackets “and anything else we could find,” Mel writes. With no business
experience or business contacts, the couple set about establishing a company offering
unique lines of clothing (shirts, jackets, bags, skirts and accessories) using
un-businesslike ideas and strategies. As they would soon discover, there was a
large, untapped market for finely-made and stylish outdoor clothing.
The
couples’ journey from impoverished creative types into successful business
leaders makes for a fun and entertaining read. Their chemistry was a recipe for
success: Mel focused on marketing and promotions while Patricia concentrated on
the fashion and merchandise side of the business. Their retail stores out-grossed
larger and more established retail players in terms of sales per square foot.
Their hand-illustrated, mail-order catalogue became a must-read for millions of
customers and generated response rates double and triple the industry norm. By
the mid 1980s, Banana Republic had become a recognizable name in fashion with a
fiercely loyal customer base.
One has to
admire the courage, chutzpah and prescience of Mel and Patricia Ziegler, who
redefined fashion retailing and demonstrated what is possible by applying
old-fashioned creativity, gut instincts, common sense and hard work. Their
ideas and strategies were cheeky, irreverent, and far ahead of their time. Here’s
Mel describing one of the company’s marketing initiatives:
I believed the best way to ensure our long-term survival was to overdeliver. Go above and beyond and, most importantly, make a human connection with customers. I scribbled notes to customers and put them in the boxes. The notes, on official khaki stationary, were signed by a random minister of the Republic: sometimes Minister of Finance, others the Minister of Progress, but usually the one truest to me, the Minister of Propaganda.
Wild Company is filled with many such creative
initiatives, which helped grow the Banana Republic brand. This is a story that
any entrepreneur, marketing manager or business student would appreciate. The
tone and style are playful and witty, but the underlying message is very
inspiring and resonates loud and clear: creativity and curiosity are just as
integral to the success of a business as sound financials and the bottom line.